SHIPPING & DELIVERY POLICY
Thank you for choosing CanyBay! We are committed to providing you with an exceptional shopping experience and prompt delivery of your purchases. Please review our Shipping & Delivery policy below for important information regarding shipping methods, delivery times, and tracking your order.
- SHIPPING METHODS:
We currently offer standard shipping for all orders within the contiguous United States. At this time, we do not offer international shipping or expedited shipping options. Standard shipping is the most economical and efficient method to deliver your items securely to your doorstep.
- PROCESSING TIME:
Once your order is placed, our team will process and pack it with great care and attention to detail. Processing typically takes 1-2 business days. Please note that orders placed on weekends or public holidays will be processed on the next business day.
- ESTIMATED DELIVERY TIME:
After processing, the estimated delivery time for standard shipping within the contiguous United States is 3-7 business days. Please allow additional time for deliveries to remote locations.
- ORDER TRACKING:
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. You can use this tracking number to monitor the progress of your package and estimate the delivery date. Please allow up to 48 hours for the tracking information to be updated in the shipping carrier’s system. TRAKCKING PAGE
- SHIPPING FEES:
We strive to keep shipping fees as low as possible for our customers. The shipping cost for your order will be calculated at checkout based on the total weight and destination of your items.
- DELIVERY ADDRESS:
Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for any delays or delivery issues caused by incorrect or incomplete addresses. If you need to make changes to your delivery address after placing an order, please contact our customer support team as soon as possible.
- DELIVERY INSPECTION:
Upon delivery, please inspect your package for any damage or discrepancies. If you notice any issues, please inform the delivery personnel immediately and contact our customer support team within 48 hours to report the problem.
- DELIVERY DELAYS:
While we strive to deliver your orders on time, unforeseen circumstances such as weather conditions or carrier delays may cause slight delivery delays. In such cases, we will do our best to keep you informed and updated on the status of your shipment.
If you have any questions or concerns regarding our Shipping & Delivery policy, please don’t hesitate to reach out to our customer support team. We are here to assist you and ensure that your shopping experience at CanyBay is nothing short of delightful.