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FREQUENTLY ASKED QUESTIONS
At Canybay, we strive to ensure prompt delivery of your orders. The estimated delivery time may vary depending on your location and the specific product. Generally, you can expect your order to arrive within 5-10 business days. However, please note that delivery times may be subject to unforeseen circumstances such as weather conditions or logistical delays. Rest assured, we will keep you informed about the status of your order throughout the process.
We offer a variety of secure payment options to provide you with flexibility and convenience. You can make payments using major credit cards, such as Visa, Mastercard, American Express, and Discover. Additionally, we also accept payments through popular online payment platforms, including PayPal and Apple Pay.
Absolutely! We understand the importance of tracking your order. Once your order has been shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your delivery and get real-time updates on its whereabouts. Simply click on the tracking link provided in the email or visit the "Track Order" section on our website to access the latest information.
We want you to be completely satisfied with your purchase from Canybay. If you receive a defective or damaged product, or if the item does not meet your expectations, please contact our customer service team within 14 days of receiving your order. We will guide you through the return process and provide you with a refund or a replacement, depending on your preference and the availability of the product.
Yes, we do offer international shipping to select countries. However, please note that international shipping times and fees may vary depending on the destination and the specific product. To check if we ship to your country and to obtain detailed information about international shipping rates and delivery times, please visit our "Shipping & Delivery" page or contact our customer service team.