Thank you for choosing Canybay as your preferred online shopping destination for general products. We strive to ensure your satisfaction with every purchase. This Returns & Refunds Policy outlines the terms and conditions related to returns, exchanges, and refunds. By making a purchase, you agree to comply with the terms set forth below.

Return Eligibility: We understand that sometimes a product may not meet your expectations or may arrive damaged or defective. To be eligible for a return, please ensure that:

  1. The return request is initiated within 14 days of receiving your order.
  2. The item is unused, in its original packaging, and in the same condition as when you received it.
  3. All accessories, tags, labels, and manuals are included with the returned item.
  4. The item is not listed under non-returnable products (e.g., perishable goods, personalized items, intimate apparel, etc.).

Return Process: To initiate a return, please contact our customer service team with your order details and the reason for the return. Our team will guide you through the return process and provide you with a return authorization number (RMA) if applicable. Please ensure that the RMA number is clearly marked on the return package.

Return Shipping: The customer is responsible for the shipping costs associated with the return, unless the return is due to an error on our part (e.g., wrong item shipped, defective product). We recommend using a trackable shipping service to ensure the safe and timely return of the item. Please note that we are not responsible for any lost or damaged items during the return shipping process.

Refund Process: Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original payment method within a reasonable timeframe. Please note that the refund amount will exclude any shipping charges incurred during the initial purchase, unless the return is due to an error on our part.

Exchanges: If you wish to exchange an item for a different size, color, or variant, please contact our customer service team. We will assist you in processing the exchange based on product availability. Any price differences between the original item and the exchanged item may be applicable.

Non-Returnable Items: Certain products may not be eligible for returns due to their nature or hygiene reasons. These may include perishable goods, personalized items, intimate apparel, and items that cannot be resold due to health and safety concerns. Please review the product description or contact our customer service team if you have any questions regarding the eligibility of a specific item for return.

We reserve the right to modify or update our Returns & Refunds Policy at any time without prior notice. It is your responsibility to review this policy periodically for any changes. By continuing to use our website and making purchases, you acknowledge and accept the most recent version of the Returns & Refunds Policy.

If you have any further questions or require clarification regarding our Returns & Refunds Policy, please do not hesitate to contact our customer service team. We are here to assist you and ensure a seamless return and refund experience.

Thank you for shopping at Canybay.